Terms of service

Production Time and Shipping

Production Time

Standard production time is 5 to 15 business days; large orders may require an additional production day. That means it generally takes 5 to 15 business days + shipping time for you to receive your item(s).  Please note that if all personalization info isn't included at the time that you place your order, your production time will likely be delayed.  

Our hours of operation are Monday through Friday, 9:00am – 5:00pm CEST (Paris time); Anne Londez Verre is closed on weekends and Swiss bank holidays. Orders received after 5 pm EST, on weekends or on bank holidays will be processed the following business day and will ship 5 business days after that. 

If you have any questions about this policy or when you can expect your order to ship, please email anne@annelondez.com


Change Requests

Should you need to make a change to your order after it has been placed, please email me immediately at anne@annelondez.com. Changes can only be made up until the point that production on an item begins, which can be a few hours. Once production has begun, it is impossible to make further changes.  Please note that changes made to an order at any point along the way will likely delay your production time and may incur additional charges.